Refund policy

This is an excerpt of point 10 of Terms of service

Right of withdrawal

The Customer – if deemed to be a final consumer – pursuant to Legislative Decree 6 September 2005 n 206 and subsequent additions and amendments, including Legislative Decree 21 February 2014 n 2, Law 3 May 2019 n 37 e Law 12 April 2019 n 31, has the right to withdraw from the contract, without specifying the reason, within 14 (fourteen) days from the date on which the Customer acquires physical possession of the same Product.

To exercise the right of withdrawal, the Customer must:
- submit a communication indicating the Customer's intention to exercise the right of withdrawal pursuant to article 52 of the Consumer Code. This communication must contain the following information: indication of the Product for which the Customer wishes to exercise the right of withdrawal; order number and, if the Customer has purchased the Products via bank transfer, the Customer IBAN code to which the refund must be made. The communication must be sent via registered letter to the following address: HIPRO SRL with registered office in Vicopisano (PI) Via Provinciale Vicarese n 240, 56010, Italy and via email to the address: support@lybracoustics.com. HIPRO SRL will send an email to the Customer with instructions for the collection of the Product, which will be carried out exclusively by HIPRO SRL and its trusted courier. Return shipment costs have to be paid by the purchaser.

Within 14 days, the Customer must return the purchased Product to HIPRO SRL by sending it, according to the instructions that HIPRO SRL will indicate in relation to the value of the Product, to the following address: HIPRO SRL with registered office in Vicopisano (PI) Via Provinciale Vicarese n 240, 56010, Italy
The return can only be accepted from the country in which the delivery took place.
The Customer is solely responsible for any decrease in the value of the Product resulting from handling the Product other than that necessary to ascertain its nature, characteristics and functioning; therefore, the Customer is obliged not to remove any labels applied to the Product.

HIPRO SRL reserves the right to refuse returns communicated or sent late or after the deadline of 14 (fourteen) days from the date on which the Customer acquires physical possession of the same Product. The returned product must not have been used, it must be accompanied by the attached warranty and any other accessories and the packaging must not show signs of wear, abrasions and scratches.

HIPRO SRL will provide for the full refund of the amount paid by the Customer, in any case, no later than 14 days from the date on which HIPRO SRL from the date of receipt of the returned goods. HIPRO SRL will make this refund with the same payment methods used by the Customer for the initial transaction, unless otherwise expressly agreed.

HIPRO Srl will suspend reimbursement until the receipt of the returned product. Refunds will be made in the same purchase currency. Any losses due to currency fluctuations will not be reimbursed.

To exercise the withdrawal, the following provisions apply:
A) The user has a period of 14 days from the date of receipt of the ordered product to clearly communicate their intention to return the product in the forms indicated above. In case of multiple purchases made by the customer with just one order and delivered separately, the term of 14 days starts from the date of receipt of the final product ordered.
B) The products must be returned intact and suitably packaged, preferably in their original packaging, together with all accessories. The user must include a copy of the order confirmation and a copy of the paper purchase receipt enclosed within the shipment.

The user is liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. In this case, HIPRO SRL reserves the right to request that the user pays for the decrease in value determined.

The right of withdrawal is excluded when the sale relates to made to measure or customized products or products that have been opened after delivery.
HIPRO SRL also reserves the right to refuse unauthorized returns or returns that do not comply with all of the above-mentioned conditions. In these cases, the goods will be returned to the sender at the original shipping address.